Terms & Conditions

GET DRIVEN TERMS AND CONDITIONS

1. INTRODUCTION
1.1. By Subscribing to the Services through the Contact Centre or through a Third Party, you agree to enter into a legally binding Subscription Agreement (“Agreement”) with Ignition Telecoms Investments (Pty) Ltd.
1.2. This Agreement encapsulates the Service offering and terms and conditions related to the Subscription to the Services, as well as to your use of the Website. By Subscribing to the Services, you agree to all such terms and acknowledge the terms of any related policies issued from time to time.
1.3. If you do not agree with the terms set forth in this document, we recommend that you do not subscribe to the Services or continue to access or use the Website.

2. DEFINITIONS
2.1. Unless the context dictates otherwise, the words and expressions set forth below shall bear the meanings ascribed to them: -
2.1.1. “Applicable Laws” means all applicable laws, regulations, regulatory requirements and codes of practice of any relevant jurisdiction, as amended and in force from time to time;
2.1.2. “Benefit(s)” means the comprehensive array of Services or any part thereof, that Get Driven provides to its Subscribers. These Services are accessible through the Get Driven Website. Specific terms and detailed descriptions of each Service are outlined in clause 2.1.21 and Annexure A;
2.1.3. “Business Day(s)” means normal business days, being Monday to Friday, from 08:00 – 17:30, Saturday from 08:30 to 12:00, Sundays excluded;
2.1.4. “Contact Centre” means the division of Ignition Telecoms Investments which is responsible for inbound and outbound calls, including customer service;
2.1.5. “CPA” means the Consumer Protection Act 68 of 2008;
2.1.6. “Data” means any qualitative or quantitative pieces of information that Ignition Telecoms Investments collects, stores, processes, or transmits. This encompasses a broad spectrum of information, including but not limited to personal Data such as names, addresses, and contact details; Financial Information like payment methods and transaction histories; Service usage Data, which details Subscriber interactions with Get Driven’s Services; and any other metrics or analytics that assist in enhancing Service delivery and business operations;
2.1.7. “Day(s)” means calendar days, unless expressly referred to as Business Days;
2.1.8. “Driver” means any individual appointed, contracted, or otherwise made available by Get Driven or its authorised Service Providers to operate a Subscriber’s vehicle for the purpose of providing the Services offered by Get Driven. This includes, but is not limited to, individuals engaged on a full-time, part-time, freelance, or temporary basis;
2.1.9. “Financial Information” means any Data regarding the monetary aspects of an individual’s or entity’s interaction with Get Driven, including but not limited to bank account details, payment history, credit card numbers, billing records, and any other financial Data used for processing payments and managing the Subscription;
2.1.10. “Force Majeure” means a circumstance which is beyond the reasonable control of the parties, as more fully described in Clause 14;
2.1.11. “Get Driven”, “us”, “we” or “our” refers to the operating name given collectively to the Website and Services by Ignition Telecoms Investments;
2.1.12. “Get Driven App” means the application that a User can download on a device to book a trip and make use of the Services;
2.1.13. “Ignition Telecoms Investments” means Ignition Telecoms Investments (Pty) Ltd (registration number: 2010/016551/07) situated at Quadrant 4 Centenary Building, 30 Meridian Drive, Umhlanga, Kwa-Zulu Natal, 4301, and any of its subsidiaries, as incorporated from time to time, also referred to as ‘’we’’, ‘’us’’ or ‘’our’. Ignition Telecoms Investments is the proprietor of Get Driven;
2.1.14. “Intellectual Property” means all intellectual property subsisting in, pertaining to or used on, through or by means of the Website and Services, including, without limitation, documents, designs, Trademarks, service marks, Data, trade secrets, methods and know-how, as well as copyright, including, without limitation, all copyright in any documents, logos, designs, multimedia works, software (including both source and object code and any programmers’ or developers’ notes, flow charts, memoranda and design documents), as well as any goodwill and rights of reputation attaching to any of the above;
2.1.15. “Login Details” means information captured to access the Website such as a unique username and password;
2.1.16. “Month” means a calendar month, and for the purposes of this Agreement, a calendar month is defined as the period from the first Day of a given month to the last Day of that same month, inclusive;
2.1.17. “Monthly Subscription Fee” means the recurring monthly fee payable in advance, by way of debit order, by the Subscriber to Get Driven, in South African Rands, in exchange for access to the Website and use of the Services. The amount of the Monthly Subscription Fee is specified in the pricing details provided by Get Driven;
2.1.18. “Personal Information” means any information as defined in POPIA, including but not limited to:
2.1.18.1. name and surname;
2.1.18.2. identification number;
2.1.18.3. physical address; and
2.1.18.4. contact details;
2.1.18.5. Log In details; and
2.1.18.6. Financial Information;
2.1.19. “POPIA” means the Protection of Personal Information Act 4 of 2013;
2.1.20. “Privacy Policy” means our Privacy Policy that may be accessed on the Website, which is supplementary and complimentary to this Agreement, and which provisions are read into this Agreement as if specifically incorporated herein;
2.1.21. “Processing” means any automated or manual activity of collecting, recording, organising, storing, updating, distributing and removing or deleting Personal Information;
2.1.22. “Services” means the Services which offers a Subscriber access to the Get Driven App to book trips. The Services are subject to the specific terms, conditions and/or limitations set forth in Annexure A of this Agreement;
2.1.23. “Service Provider” means any third-party individual or entity introduced to you by Get Driven to provide the Services or Benefit(s);
2.1.24. “Sites” means any third-party website and/or web-applications that showcase such third-party’s products or services. Sites will also include third-party websites or web-applications made use of by Get Driven for the purposes of providing the Services or enabling payment of the Monthly Subscription Fee;
2.1.25. “Subscriber(s)” / “Member(s)” means any User(s) who takes all required actions, including creating a User profile and paying the Monthly Subscription Fee, to benefit from the use of the Services;
2.1.26. “Subscription” means a Subscriber’s access to the Website and use of the Services in return for payment of the Monthly Subscription Fee;
2.1.27. “Trademarks” means all registered and unregistered trademarks, trade names, symbols, signs, insignia, emblems, logos and slogans utilized by Get Driven in facilitating your use of the Website and its Services;
2.1.28. “User(s)” means any individual, firm, company, corporation, juristic person, local authority, or any trust, foundation, organization, association, or partnership, whether or not having separate juristic personality, who accesses, uses, or interacts with the Website provided by Get Driven. This includes accessing, using, or interacting by browsing, subscribing to, or downloading content from the Website. The term encompasses both Subscribers and casual visitors who browse the Website without creating an account;
2.1.29. "Website" means www.getdriven.co.za which serves as the primary digital interface for Get Driven. The Website encompasses the technological framework that supports all functionalities necessary for providing the Services. This framework facilitates Subscription management, Service requests, and comprehensive User support. Through the Website, Users can register, request assistance, and access a full range of Get Driven’s Services, seamlessly integrating User interactions within a single, accessible online platform; and
2.1.30. “you” or “your” means the Subscriber and/or the User.

3. SUBSCRIPTION SERVICES
3.1. Only Members are permitted to access and benefit from the Services provided on the Website.
3.2. The Website and Get Driven App (“Platforms”) grants Subscribers access to its Services. For specific terms and conditions of the Services, please refer to Annexure A.
3.3. Upon Subscribing to the Services, the Subscriber gains access to the Services provided by Get Driven
3.4. The Monthly Subscription Fee is payable Monthly in advance by way of a debit order ensuring continuous access to the Subscription.
3.5. Depending on the method that the Subscriber used to sign up to the Services, the payment of the Monthly Subscription Fee by way of a debit order will either be facilitated by us or by a Service Provider.
3.6. The debit order cannot be canceled without prior written notice to Get Driven. This is subject to the termination provisions of this Agreement in clause 7.
3.7. Should the due date on which the Monthly Subscription Fee fall on either a Saturday, Sunday or Public Holiday, then the debit order will go off on the last Business Day before Saturday, Sunday or Public Holiday.
3.8. Get Driven reserves the right to make any adjustments to the Monthly Subscription Fee, including annual increases, at its sole discretion. These adjustments may be implemented without prior notice to the Subscriber.
3.9. Get Driven reserves the right, at its sole discretion, to modify, add, or remove Services offered or any other provision of this Agreement. Such adjustments may be made at any time to align with evolving Service capabilities, regulatory requirements, or market conditions. Subscribers will be notified of any significant changes to the Services in accordance with the terms of this Agreement.
3.10. Get Driven makes no warranties, express or implied, regarding the Services provided, including but not limited to fitness for a particular purpose, uninterrupted operation, or error-free performance. While we strive to provide high-quality and reliable Services, we do not guarantee that the Services will meet all Subscriber expectations, be free from errors, or operate without interruptions.
3.11. By using our Services, the Subscriber agrees that the Service is provided "as is" and "as available," without any further warranty or guarantee.

4. SUBSCRIBER DATA COLLECTION
4.1. You will be able to Subscribe to the Services through the Website, alternatively through the Contact Centre.
4.2. Should you sign up through the Contact Centre, your subscription will be activated in the call.
4.3. When you become a Subscriber to the Services, we will collect your Personal Information.
4.4. You guarantee that any Personal Information provided (which is required to allow you access to the Website and for procurement of the Services) are:
4.4.1. true, accurate, current, and correct;
4.4.2. will be updated by you regularly, as well as, if and when required; and
4.4.3. is a full disclosure of all facts.
4.5. Personal Information collected together with any information required to access the Website and/or use the Services, such as Login Details, must be kept confidential. You accept full responsibility for all activities that occur under your Login Details and accept responsibility for sharing these details.
4.6. Any use of your Login Details will be regarded as if you were the Subscriber using such information.
4.7. Should any of your Personal Information change, you must inform us of the change in writing by emailing support@getdriven.co.za or update your details on the Website.
4.8. In the instance where a User becomes a Subscriber through the Website, the Monthly Subscription Fee payable, by means of a debit order may be facilitated by a payment Service Provider.
4.9. Should the User become a Subscriber, the Subscriber’s Personal Information will be captured, Processed and stored by us in terms of our Privacy Policy.
4.10. The Subscriber consents to us using and Processing their Personal Information, in accordance with POPIA, and to Process the Subscriber’s Subscription as stated herein as well as for any Subscription related communication, marketing and future promotions.
4.11. Any Subscriptions by minors will be deemed to have been made with the necessary consent, as required in terms of Applicable Laws, of the minor’s legal guardian or parent, for us to Process the necessary Personal Information.
4.12. Where you act on behalf of a legal entity, you warrant that you have the necessary authority and capacity to bind the legal entity to this Agreement and should you be requested to provide proof of such authority, you must be able to do so within a reasonable period of time.

5. PRIVACY POLICY
5.1. To ensure that our position in relation to our POPIA compliance practices are clearly communicated to you, we ask that before you share any Personal Information with us, that you read and acknowledge the terms of our Privacy Policy.
5.2. In instances where we Process certain Personal Information and such Processing requires us to provide you with further information relating thereto, we will refer you to specific privacy notices which supplement the provisions of our Privacy Policy.
5.3. Any Personal Information Processed by us will be used solely in accordance with the CPA and POPIA and will not be disclosed to a third-party in a manner that is in contravention of POPIA.

6. COOKIES
6.1. When providing access to the Website, we seek to make your access easy, useful and reliable. This sometimes involves placing small amounts of information on your device. These are called “cookies”.
6.2. When you visit the Website, our servers may collect the IP address of your computer or other electronic device. This information is aggregated to measure things such as number of visits, average time spent on page/s or page/s viewed. We use this information to determine the use of our Website.
6.3. The cookies cannot be used to identify you personally and are used to improve your access to, and use of, the Website. To learn more about our use of passive means of Data Processing, such as the use of cookies, please make sure that you read and acknowledge the terms of our Cookie Policy.
6.4. By Subscribing to the Services, you consent to the sharing of your Personal Information with us. From time-to-time, and for purposes of account creation and/or verification on the Website, or for the fulfilment of Services to you, we will be required to Process your Personal Information and disclose it to Service Providers. By accepting this Agreement, you consent to this transfer and further Processing for the purposes set out above to enable us to fulfil our obligations to you.
6.5. When you Subscribe, you opt-in to receiving communications from us on various electronic communication channels, including email, SMS or WhatsApp, for purposes of marketing and providing our Services to you.
6.6. All information records that you send to us using the Website or any other electronic channels may be stored electronically by us, as well as the providers of the electronic channel.
6.7. Although we take all reasonable steps to protect your Personal Information and maintain confidentiality, we cannot guarantee the security or integrity of any Personal Information you transmit to us online. We take reasonable steps to ensure that any third parties with whom your Personal Information is stored, where applicable, are bound by acceptable confidentiality obligations, however, it is your responsibility to familiarise yourself with our Privacy Policy and those of any relevant Service Providers related to accessing and using the Website and procuring the Services.
6.8. If you receive any unsolicited communication, including electronic communication that appear to be from us, asking for Personal Information, please be aware that it is likely a fraudulent attempt to illegally access your information.
6.9. We do not ask for this type of information by means of electronic communications and as such we ask you not to respond to these types of communications or click on any link. Doing so will place you and your Personal Information at risk, and we will not be held responsible for any consequences resulting from your response to any such communication.
6.10. Should you receive such communication, please immediately report it to support@getdriven.co.za.
6.11. Any electronic communication, including email, SMS, WhatsApp, telephonic messages, or mobile push notifications sent to you will be considered as having been received by you when such communication is sent, unless the contrary is proven. As such, it is your responsibility to provide, at your own expense, any access to the internet, data, or any required devices for purposes of such electronic communication. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically meet any legal requirements for such communications to be in writing.
Should you not wish to communicate with us via any specific channel or receive any marketing and/or Service-related information from us, you may opt-out and change your communication preferences by contacting us at support@getdriven.co.za.

7. TERMINATION AND CANCELLATION OF SUBSCRIPTION
7.1. Upon Subscribing for the Services, the Agreement will be concluded, and the Subscriber will be granted access to the Services until terminated by either party. The Subscription will automatically renew on a Monthly basis unless canceled in accordance with this clause 7.
7.2. Either the Subscriber or Get Driven may terminate the Agreement for any reason by providing 20 (twenty) Business Days prior notice to the other party. Notices from Subscribers must be sent to support@getdriven.co.za or given over the phone by contacting the customer care department at 0861 002 022.
7.3. Get Driven reserves the right to suspend or terminate any Subscription in the event of a breach of this Agreement or in cases of non-payment. Get Driven will make reasonable efforts to collect any outstanding Monthly Subscription Fees until the Subscriber’s next renewal date. If payment is not successfully collected by this date, the Subscriber will no longer be entitled to access the Website or use the Services, and the Agreement may be terminated without further notice.
7.4. Upon cancellation or termination of the Subscription, the Subscriber’s access to the Website and Services will cease from the next scheduled collection (renewal) date. Get Driven will retain any Monthly Subscription Fees paid up to the next renewal date, subject to any applicable legal restrictions.
7.5. The Subscriber has the legal right to cancel their Subscription and request a full refund of any fees paid, without reason, within fourteen (14) days from the start of the Subscription, provided that the Subscriber has not accessed any Services on the Website during this period. To cancel, the Subscriber must contact Get Driven at support@getdriven.co.za or 0861 002 022.
7.6. Refund requests will also be considered in scenarios involving technical issues that prevent access or disputes regarding Service requests or pricing during a recorded conversation with Get Driven via the Contact Centre. Such refund requests will be reviewed and decided upon at the sole discretion of Get Driven.
7.7. If a refund request is approved, Get Driven will process the refund to the original payment method within two (2) days of the refund request.

8. LIMITATION OF LIABILITY
8.1. You expressly acknowledge and agree that the Applicable Laws in force in The Republic of South Africa shall, at all times, be applicable to your use of our Website.
8.2. The Website and all content on the Website, including any current or future offer of Services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. We make no warranty or representation as to the availability, accuracy or completeness of the content. Neither Get Driven its affiliates, its directors, prescribed officers, agents or assigns, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access the Services or use the content or Website, or any functionality thereof, or of any Service Provider Site, even if we are expressly advised thereof.
8.3. Neither you or any other User and shall have any claim against us for any direct, consequential, incidental, indirect or special loss or damages, including, without limitation, business interruption, loss of business information, loss of Data or other pecuniary loss, arising from the unavailability of the use of our Website, regardless of whether such claim is based on breach of contract, delict, breach of implied warranties or otherwise and even if the possibility of such loss or damages could have been foreseen or if we were negligent.
8.4. We therefore do not guarantee that (i) the Website; (ii) the information, content, tools or materials included on the Website; (iii) our servers; or (iv) that any electronic communications sent by us will be free from viruses or other harmful components. We will not be liable for any damages of any kind arising from your use of the Website or from any information, content, tools or materials included on or otherwise made available to you through the Website, including for direct, incidental, punitive and/or consequential damages.
8.5. The Services provided by Get Driven may, in some cases, include the introduction of Service Providers to the Subscriber. These Service Providers will act in their own capacity as contractors to the Subscriber. Get Driven shall not be liable for any disputes, damages, losses, or claims arising from or related to such introductions, as the Service Provider remains the Subscriber’s contractor.
8.6. Although we are committed to providing you with the best possible service, we shall not be responsible for:
8.6.1. any actions or omissions by you that result in a breach of the provisions of this Agreement;
8.6.2. any links to other Sites or web-applications from our Website. You also acknowledge that we cannot control the content of, or the products offered on any Sites;
8.6.3. any suspension or limitation on your use of the Services or access to the Website if we have reasonable suspicion that you are contravening clause 9; or
8.6.4. your reliance on any of the information, content, tools or materials that you obtain or gain access to the Website.
8.7. Driver Screening, Insurance, and Service Limitations:
8.7.1. Get Driven takes reasonable steps to screen all Drivers and ensure they are suitably qualified. However, we do not guarantee a driver’s performance, conduct, or punctuality.
8.7.2. It is your responsibility to ensure that your vehicle’s insurance policy covers any Driver provided by Get Driven or its appointed suppliers. By using our Services, you agree to fully indemnify and hold harmless Get Driven and its suppliers against any claims, damages, or losses arising from the actions (including negligence) of a Driver, including any claim by you, your passengers, or third parties.
8.7.3. While we aim to ensure Drivers are available and on time, there may be delays or disruptions due to factors outside our control, such as traffic, emergencies, or high demand. You acknowledge that these delays may occur and waive any right to claim damages, refunds, or other compensation in such cases.

9. LIMITATIONS OF USE:
9.1. You agree not to:
9.1.1. use, reproduce, adapt, distribute, publish or in any other way deal or interfere with the Website or its content;
9.1.2. establish a hyperlink, frame, metatag, similar reference, whether electronically or otherwise, or any other reference to the Website without our prior consent;
9.1.3. use our Platforms to process Personal Information of third parties;
9.1.4. violate the privacy of any person to, or attempt to, gain unauthorized access to our Website, including, but without limitation through hacking, password mining or any other means;
9.1.5. use our Website to engage in any illegal or unlawful activity;
9.1.6. post content on our Website that is not related to any of our Services, is illegal, unlawful, obscene, defamatory, discriminatory, disparaging of others, derogatory, inflammatory, harassing, insulting, offensive or likely to promote violence or hatred against others or that contains abusive, offensive or profane language;
9.1.7. employ automated electronic or mechanical processes designed to negatively affect the performance and our provision of our Website;
9.1.8. utilize our Website in a manner which disrupts our normal operations’
9.1.9. attempt to or gain unauthorized access to our programming, coding or infrastructure; or
9.1.10. circumvent, disable or otherwise interfere with security related features or features that prevent or restrict the use or enforce limitations on the use of our Website.
9.2. We reserve the right to disable your profile and/or limit your access to our Website should there be a violation of this Agreement.

10. MODIFICATIONS
Get Driven reserve the right, at its sole discretion, to modify or amend the terms of this Agreement at any time. Such modifications or amendments will take effect immediately upon posting the revised Agreement or specific terms within this Agreement on the Website. It is the responsibility of the Subscriber to review the Agreement periodically for updates.

11. INTELLECTUAL PROPERTY
11.1. You acknowledge that the Website, inclusive of its content, graphics, User
interface and the underlying scripts and software used to provide the Website and Services, constitute Intellectual Property owned by Get Driven and/or its licensors safeguarded by applicable Intellectual Property laws.
11.2. You agree to utilise such Intellectual Property exclusively for personal, non-commercial purposes in adherence to this Agreement. Under no circumstances shall any part of the Get Driven’s Intellectual Property be transferred or reproduced except as expressly permitted by this Agreement. You commit not to modify, rent, loan, sell, share, distribute, or exploit the Website or Services and its related Intellectual Property beyond the expressly authorised uses outlined in this Agreement.

12. GOVERNING LAW
This Agreement is governed by the Applicable Laws of the Republic of South Africa, and any disputes arising from this Agreement shall be resolved in respect of such Applicable Laws.

13. CONTACT INFORMATION
13.1. For more information or any Service-related queries, you may contact us at support@getdriven.co.za and we will contact and assist you.
13.2. We undertake to respond within 48 (forty-eight) hours of receipt of a query, or soon thereafter.
13.3. Telephone Number 0861 002 022.

14. MISCELLANEOUS PROVISIONS
14.1. Variation, cancellation and waiver: No contract, document or email by the Subscriber purporting to vary, add to, delete from or cancel this Agreement will be effective, unless reduced to writing and signed by or on behalf of the Parties. For the sake of clarity, an email from the Subscriber purporting to vary the terms of the Agreement will not be a valid variation. A written and signed formal addendum will have to be entered into to amend/vary any terms of the Agreement.
14.2. Severability: All the provisions of this Agreement are severable from each other. Any provision of this Agreement, which is or becomes unenforceable, whether due to voidness, invalidity, illegality, unlawfulness or for any other reason whatever, will, only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of this Agreement will remain of full force and effect.
14.3. Notices: Any notice given in terms of this Agreement shall be in support@getdriven.co.za.
14.4. Hyperlinks: Get Driven accepts no liability for any issues arising from broken or inaccessible hyperlinks, including any reliance placed on the content expected to be available through such links. It is your responsibility to verify the accuracy and relevance of linked content before taking any actions based on it. If you encounter a broken hyperlink or are unable to access the linked content, please contact us at support@getdriven.co.za for assistance.
14.5. Force Majeure: Neither party shall be liable for any failure or delay in performing its obligations under this Agreement, or otherwise liable to the other, if such failure or delay is due to a Force Majeure event. Force Majeure includes, but is not limited to, acts of God, natural disasters, government actions, epidemics and pandemics (or a lesser spread of disease that causes interruption or delay), or strikes. Performance of the affected obligations shall resume as soon as reasonably possible after the Force Majeure event ends. In this regard, each party indemnifies and holds harmless the other against any adverse consequences arising as a result of a Force Majeure.

ANNEXURE A: SERVICE SPECIFIC TERMS
This Annexure forms an integral part of the Agreement, outlining the scope, limitations, exclusions, and responsibilities applicable to Services offered. The Services listed below are illustrative and include, but are not limited to, the described Services.

1. SERVICES
1.1. Upon subscribing to the Service, the Subscriber will be granted access to the Services provided by Get Driven. The Subscriber must download the Get Driven App and complete the registration process by creating a username and password.
1.2. The Services offered by Get Driven include a designated driver service, whereby Subscribers are transported in their own vehicles by professional Drivers. These Services are available for both pre-scheduled and ad hoc bookings. Bookings may be made via the Get Driven App or through the Contact Centre and are subject to active membership verification and the availability of Drivers.

2. PRICING AND LIMITATIONS
2.1. To make use of our Services a Monthly Subscription Fee will be payable by way of debit order.
2.2. The Monthly Subscription Fee entitles the Subscriber to 4 (four) trips per month, up to 50 km (fifty kilometres).
2.3. The trips are forfeited if not used within the Month, the trips do not roll over to the next month.

3. CANCELLATION OF TRIPS
3.1. Cancellations must be made at least one hour before the trip is scheduled to start by contacting Get Driven at 0861 002 022.
3.2. In the event that a Subscriber cancels a trip within one hour of the scheduled collection time, the Subscriber will be charged the full rate and will forfeit one of the 4 allocated trips in the month as a penalty for late cancellation.

LAST UPDATED: JULY 2025